Frequently Asked Questions

To review Framerly's terms and conditions you can do so here.

To review Framerly's privacy policy, you may do so here.

No. Each Framerly frame is designed with an easy-access opening, allowing you to insert your diploma or certificate at home.

Yes. Please make sure you choose the right frame for your institution, school, degree type, and graduation year which will correlate to a correct document size. Framerly keeps a detailed database of official document sizes to ensure a perfect fit, so there's no guesswork on your part.

Yes. Every frame has a removable back and we include clear how-to instructions with every order to walk you through the framing process.

Each order uses FedEx Ground for standard shipping. Every order is insured, so if anything gets damaged during transit, we'll take care of replacing it.

Each frame is custom-made and you can expect to receive your order in around 10–15 business days. Need it faster? No problem—expedited options are available at checkout.

Have questions? Contact our Customer Service Team at 475-444-0223 (Monday through Friday, between 8:30 am and 5:00 pm Eastern) or support@framerly.zendesk.com.

Yes. At checkout, you'll see options for 2-day, 3-day, and overnight shipping (depending on your location).

No. Unfortunately, FedEx doesn't deliver to P.O. boxes, so we do require a valid street address for successful delivery.

Yes. International orders are shipped via FedEx with shipping fees calculated at checkout based on your location and order details. Please note: Local customs fees or import taxes may apply, and these are the responsibility of the recipient.

We want you to love your frame! If you're not fully satisfied, give us a call at 475-444-0223 within 30 days of delivery. You can choose a replacement or a full refund (excluding shipping), and we never charge restocking fees.

Just contact our team for a Return Merchandise Authorization (RMA) number before sending anything back. Items must be in new, undamaged condition and in original packaging. We also recommend insuring your return shipment for peace of mind.

If your item arrives damaged, we'll make it right—quickly. All shipments are fully insured, and we'll rebuild and ship replacements within five business days. Reach out to us right away at 475-444-0223 or support@framerly.zendesk.com.

We collect sales tax in states where it's required, based on the shipping address. Rates vary by state and local laws. If you think there's an error on your order, reach out to our support team—we're happy to help.